Telecom Services Over Internet By VOIP
A call center is a location which offers a phone system exclusively for the purpose of receiving and making a large amount of telephone calls on a daily basis. A Call Center VOIP is same as an ordinary contact center except it saves money by using a VoIP phone system to route calls. It provides employment to a large number of people. Many companies also hire a call center or setup their own in order to build a customer support system for their products. The operators here are called customer representatives and they generally use PBX systems for call management.
The Call Center VOIP is of following types:
- Inbound call center
- Outbound call center
- Blended call center
- Virtual call center
- Web enabled call center
- Telemarketing call center
Astounding Benefits
- Cost efficient: VOIP call centres are money efficient as they only require investment in phones and a nominal monthly fee.
- Broad centred: local as well as remote agents can be connected under one virtual call center. Information is routed through a host call center dialler application; from there it is transmitted to branch call centres. This allows one to establish connection between agents without limiting you to a single physical location.
- Quick: Starting or deploying a call center is a quick process and doesn’t require much time for initiation.
Various Uses
The different types of call systems offer several services, the chief services among them are:
- Telemarketing
- Fraud prevention
- Debt collection
- Conducting surveys
- Ordering services
- Consultation
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